“Integrate with our system” can describe anything from sending a form to a CRM to synchronising transactional data across several platforms. The integration should be understood as a workflow with owners and failure conditions, not as a checkbox in a proposal.
Name the source of truth
For each data type, decide which system owns the authoritative record. The website should not quietly become a second database for information that belongs elsewhere.
Document the direction of data
State what data moves, when it moves and whether the exchange is one-way or two-way. This prevents assumptions that become expensive late in the project.
Confirm authentication and access
API keys, service accounts, IP restrictions, test environments and vendor approvals can affect timelines. These dependencies should be identified before integration work is scheduled.
Design for failure
External systems time out, change and go offline. Decide what the visitor sees, what is logged and who is notified when an integration fails.
Include ownership after launch
Someone must monitor credentials, vendor changes and integration errors. The support model should say whether that responsibility sits with WebNT, the client or another provider.
What to do next
Use this as a working checklist for your organisation, then adapt it to the actual platform, risk and procurement context. If you are preparing a website project, takeover or ongoing support requirement, WebNT can review the scope with you before implementation begins.