Ongoing support and maintenance

To sign up with one or multiple website maintenance plans, you can click the “Choose Plan” button for the plan you want to sign up for.

Once selected, you will be taken to a page to make the quotation of your plan. Fill out the information to complete the quote and create your account with us.

Once quote is completed, we’ll send you a series of onboarding and introductory emails. The first email will inform you how to give our operations team secure access to your site(s). The following emails will also detail how to effectively ask for edits, the best screen capture tools, our progress with things like plugin updates and speed optimization, and other ways to get the most value out of your plan.

We measure results based on the success of our clients. We have a whole team devoted to client success that’s part of our support desk and helping you get started is a huge part of that.

Content edits do include edits to content on any page, changing banners, headers, or footers, changing plugin settings, CSS adjustments, blog content or context edits, formatting landing pages, changing images or text, adding coupon codes or updating shopping carts.

Content updating does not include custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content, or building out a new website or subdomain.

EDIT EXAMPLE 1

Included: You want us to upload blog content that you created with attached images that have been sent and format for WordPress with instructions

Not included: You want us to create a blog post, find images and upload to WordPress with no instruction for formatting

EDIT EXAMPLE 2

Included: You want us to add a new product to your WooCommerce store (for which you’ve provided all needed content).

Not included: You want us to create a custom checkout process for your WooCommerce store.

EDIT EXAMPLE 3

Included: You want us to install and set up a plugin to use its built-in functionality.

Not included: You want us to create new functionality that doesn’t exist in a plugin. (This would require custom development which may be available at an hourly development rate.)

EDIT EXAMPLE 4

Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page.

Not included: You want us to write content for or design your About page.

We’d be happy to help you with custom development as well. That kind of project is fully covered by our hourly work or a retainer plan.

We sure do! Websites with advanced functionality like this require our SmartCare Plan as do membership sites, multi-language sites, any sites with on-site payments, etc. They take more resources for us to manage so making sure you’re on the right plan means we’ll be able to dedicate what’s needed to keep your website secure, fast, and running smoothly.

No! We’ll work with any website regardless of where it’s hosted.

We understand that different websites have different needs and that people have realistic budgets that they have to meet.

That being said, we may not be able to achieve your speed and security goals on a shared hosting provider.

No problem! We can manage websites for you whether you’re running 1 or 10.

Our care plans each cover one single site, domain, subdomain or WordPress installation. If you have multiple sites as subdomains of a site (e.g. furniture.webnt.co.bw  and clothing.webnt.co.bw) they still count as separate sites. If you have 3 websites that you’d like us to manage, you’ll need 3 plans, one for each site.

 

You are more than welcome to choose different plans for each website depending on the needs of each individual site.

Call us anytime at (+267) 75697942 and we’ll do our best to answer all your WP Maintenance & Support questions.